This is a list of the ServicePower error responses as provided by ServicePower's server.
These are relevant for the SP-DispatchLink.exe.
| Error Code | Error description | ServiceDesk or DispatchLink Action to Resolve |
| SP001 | USER OBJECT DOES NOT EXIST IN THE REQUEST | |
| SP002 | USERID DOES NOT EXIST IN THE SYSTEM | |
| SP003 | PASSSWORD CAN'T BE NULL OR BLANK | Verify the password in the SPDL. Enter correct password in SP-DispatchLink |
| SP004 | SVCR ACCT DOES NOT EXIST IN THE SYSTEM | Verify the credentials as entered in the SP-DispatchLink.exe. Enter correct credentials in SP-DispatchLink |
| SP005 | USER AUTHENTICATION FAILED | Check Business name and Address in ServiceDesk (about ServiceDesk form) and compare to Office information on ServicePower website. Correct in Settings or ServiceDesk.ini and use the "Upload ZoneList/ZipCodes" in the Sp-DispatchLink to submit changes. |
| SP006 | DISPATCH OFFICE NAME CAN NOT BE BLANK | |
| SP007 | GROUP KEY CAN NOT BE BLANK | |
| SP008 | DATE SHOULD BE IN THIS FORMAT yyyymmdd | |
| SP009 | ||
| SP010 | ||
| SP011 | SERVICER NAME CAN NOT BE BLANK | |
| SP012 | SERVICER ADDRESS1 CAN NOT BE BLANK | |
| SP013 | SERVICER POSTCODE LEVEL1 CAN NOT BE BLANK | |
| SP014 | SERVICER POSTCODE CAN NOT BE BLANK | |
| SP015 | SERVICER COUNTRY CAN NOT BE BLANK | |
| SP016 | ||
| SP017 | ||
| SP018 | ||
| SP019 | ||
| SP020 | ||
| SP021 | DISPATCH OFFICE NAME CAN NOT BE BLANK | |
| SP022 | DISPATCH OFFICE ADDRESS1 CAN NOT BE BLANK | |
| SP023 | DISPATCH OFFICE POSTCODE LEVEL1 CAN NOT BE BLANK | |
| SP024 | DISPATCH OFFICE POSTCODE CAN NOT BE BLANK | |
| SP025 | DISPATCH OFFICE COUNTRY CAN NOT BE BLANK | |
| SP026 | ||
| SP027 | ||
| SP028 | ||
| SP029 | ||
| SP030 | ||
| SP031 | AREA KEY CAN NOT BE BLANK | |
| SP032 | AREA CAN NOT BE CREATED WITH OUT POSTCODES | |
| SP033 | DISPATCH OFFICE POSTCODE LEVEL1 CAN NOT BE BLANK | |
| SP034 | DISPATCH OFFICE POSTCODE CAN NOT BE BLANK | |
| SP035 | DISPATCH OFFICE COUNTRY CAN NOT BE BLANK | |
| SP036 | ||
| SP037 | ||
| SP038 | ||
| SP039 | ||
| SP040 | ||
| SP041 | GROUP CAN NOT BE CREATED WITH OUT WARRANTY TYPE(S). | |
| SP042 | GROUP CAN NOT BE CREATED WITH OUT SERVICE TYPE(S). | |
| SP043 | GROUP CAN NOT BE CREATED WITH OUT SERVICE LOCATION(S). | |
| SP044 | GROUP CAN NOT BE CREATED WITH OUT INDUSTRY(S). | In SP-DispatchLink need to indicate options under the Scope of Service and use the "Upload ZoneList/ZipCodes" in the Sp-DispatchLink to submit changes. |
| SP045 | DISPATCH OFFICE DOESNOT EXISTS IN THE SYSTEM. | |
| SP046 | SKILL CODE DOESNOT EXISTS IN THE SYSTEM. | Zip code in Zonelist.txt doesn't register as an authorized zip code for servicer through ServicePower. Remove the bad zip code from the ZoneList.txt and use the "Upload ZoneLIst/ZipCodes" in the Sp-DispatchLink to submit changes. |
| SP047 | ||
| SP048 | ||
| SP049 | ||
| SP050 | ||
| SP051 | TECH KEY CAN NOT BE BLANK | |
| SP052 | TECH DOESNOT EXISTS IN THE SYSTEM. | TechKey does not exist on ServicePower Website for the Corresponding Zone in ServiceDesk. Use the "Upload ZoneLIst/ZipCodes" in the Sp-DispatchLink to submit changes made to the Zonelist.txt file. |
| SP053 | TIMEBAND DOESNOT EXISTS IN THE SYSTEM. | Time Segment option in SPDL does not have a corresponding entry in the ServicePower Website under the TechKey. If time segments on ServicePower are what they want in SPDL uncheck time segments not wanted. If time segments on ServicePower need to match ServiceDesk use the "Upload ZoneList/ZipCodes" in the Sp-DispatchLink to submit changes. |
| SP054 | GROUP KEY DOESNOT EXISTS IN THE SYSTEM. | |
| SP055 | ||
| SP056 | ||
| SP057 | ||
| SP058 | ||
| SP059 | ||
| SP060 | ||
| SP061 | UPDATE INFO OBJECT IS MISSING | |
| SP062 | THIS CALL NUMBER DOES NOT EXIST IN OUR SYSTEM | |
| SP063 | CALL NUMBER NOT PROVIDED. EITHER CALLNO OR FSSCALLID ARE REQUIRED. | |
| SP064 | THIS CALL IS EITHER in CLAIMED or CANCELLED or REJECTED or COMPLETED STATUS | |
| SP065 | ||
| SP066 | ||
| SP067 | ||
| SP068 | ||
| SP069 | ||
| SP070 | ||
| SP405 | CALL STATUS NOT RECOGNIZED. MUST BE VALID STATUS ID OR DESCRIPTION. | |
| SP406 | CALL SUBSTATUS NOT RECOGNIZED. MUST BE VALID SUBSTATUS ID OR DESCRIPTION. | |
| SP999 | UNABLE TO PROCESS THE REQUEST AT THIS MOMENT. PLEASE CONTACT SYSTEM ADMINISTRATOR. |