As of May 30th 2022 Google has discontinued the Allow Less Secure Apps feature which many use to facilitate ServiceDesk and affiliate programs to use G-mail. A new feature called App Specific Passwords is the replacement moving forward. This feature works by providing the user with a random generated password (that is different than their primary one) to be used with non-Google related applications. Below details how a user can obtain an App Specific Password for email usage within ServiceDesk.
Please note that 2-Step Verification must be enabled on your Google account in order to obtain App Specific Passwords.
1. Go go Google.com and click on the icon picture on the top right and select Manage your Google Account.
2. Select the Security link on the right-hand side.
3. Scroll down and select App passwords in the Signing in to Google section.
4. When the App passwords window appears, click on Select app, then select Other (Custom name). You may type something similar to SD Email.
5. After you have selected an identifying name for your password, click the blue GENERATE button on the bottom right.
6. Your randomly generated password to be used with ServiceDesk and it's affiliate programs will be presented in a yellow box on the top right. You may highlight, and Ctrl+C to copy, and then Ctrl+V to paste it into the password field of ServiceDesk's E-mail settings.
